There’s nothing new in whining about tech monopolies: the companies that enjoy them and the doom that awaits us for foolishly trusting them.
At this point, we have all been at either end of a speech on the dangers of letting Microsoft/Google/Facebook’s dominion over our life go unchecked and unbalanced. A speech that usually ends with one party’s eyes glazing over and excusing themselves to the restroom.
The problem with standard denunciations of these potential abuses is that they tend to rest on abstract, distant and mostly theoretical arguments. It’s not that we don’t care about fair competitive practices and healthy markets, it’s just that we care a lot more about convenience and not messing with things that run kinda-ok. If the Galactic Empire could ensure that the Alderaan-Tattooin express shuttle runs on time, most of us would be fine with their hegemonic market practices, and tell that troublemaker Luke Skywalker to go seek therapy for his Freudian issues instead of blowing things up.
But the reality is that, if you use any of the services provided by these monopolistic behemoths (and even if you don’t), there is a statistical certainty that it will bite you in the arse at some point. And when it does, that monopolistic behemoth status means you will be absolutely without recourse.
Ever felt somewhat powerless, troubleshooting your internet connection with some underpaid cable company support rep? Now picture the same thing if you were an ant and the support rep a 100 foot-high concrete wall, and you may have an accurate allegory of dealing with Google or Facebook as an end-user.
Allow me to illustrate with two absolutely-true real-life examples of the hopeless situations one deals with, when a glitch occurs in the Matrix: