Why you should never use Chronopost if you fancy your packages getting delivered on time. or at all.
Thinking of mailing a package or urgent document from France? You might naturally be inclined to pick French transporter Chronopost: after all, they are the official offshoot of the French Postal Services and you can use their service through any French post office. OK, if you have any experience with the latter, and their dysmal record in both regular and special mail delivery, knowing that they officially “recommend” Chronopost wouldn’t be a big boost in their favour, but still, the point is: they are the default, ubiquitous, choice for parcels in France… marginally cheaper than DHL or Fedex and much more conveniently located.
Over the course of those past three years in Paris, I have done my best to avoid Chronopost and the French Post: never ever relied on them for anything critical, whenever I could help it.
And when I couldn’t help it… well they never once fulfilled their promise. I’ve had “Express 48h” delivery brought over to my doorstep, 3 weeks late and half torn-out, relatives to whom I’d send birthday presents abroad would get them a month after their birthday (that’s despite paying $100 for a pocketbook-sized parcel), I’ve had to go pick-up packages at the local delivery point countless times because “Recipient not at home at time of delivery” (never mind the fact I’d have been sitting by the door all morning and had my cellphone number printed on the delivery slip)…
To sum it up, out of about a dozen interactions with Chronopost during my time here, I don’t think they’ve held up their end of the contract more than once, twice at best.